How the platform actually works.

A standard implementation takes six to eight weeks from signed contract to first live auction. That covers configuration of the platform for your house, your branded auction website, customised email and invoice templates, and training for your team. Customised design work, integrations with your existing systems or data migration from a previous platform can extend that — the timeline is agreed before work starts.

Stripe, Mollie and Online Payment Platform (OPP). Stripe covers cards and digital wallets to an international standard; Mollie is strong on local European methods, iDEAL in particular; OPP is built for platform and marketplace payment flows. Integration with the payment provider you already use is part of implementation, so adopting the platform does not mean changing how your buyers pay.

The data is yours. Auction data, bidder records and sale history belong to the auction house, and each house has its own database rather than rows in a shared one. The platform runs on Microsoft Azure in the West Europe region, physically in the Netherlands, and processing is governed by the GDPR. Your data never has to leave the European Union.

Go to Auction management in the menu bar and select New Auction. Fill in the auction name, type (for example Online or Aftersales), status, currency, start and end dates, and whether the auction should be visible on the website, then save. Translations for a multilingual auction title are added afterwards via the Translations tab on the edit page.

Yes, in two ways. Assign a custom register role such as Gold Members so that only bidders holding that role can bid, or set Extra registration is required to Yes, which means each bidder must be individually approved before taking part in that auction.

Go to Lot Management, select the auction, and click Create New Lot. Enter the lot title, start and end dates, bid type, starting bid and pricing information. A category is mandatory — you must select a sub-category before the lot can be saved.

Open the lot's edit page and go to the Base Fields tab. Under Lot status, tick the Approved checkbox and save. Only approved lots are published and visible to bidders.

Yes. Each lot can have its own start and closing time, edited from the Base Fields tab. By default lots inherit the auction dates, but you can adjust them individually.

The starting bid is the minimum needed to open bidding. The reserve price is the minimum the seller will accept — if bidding does not reach it, the lot is not sold. The estimate, given as a low and high figure, guides bidders on the expected market value.

Once a lot has received bids the starting price is locked and cannot be changed. Starting prices on lots without bids can still be reduced using the Reduce prices tool, which applies a percentage reduction across all unsold lots in an auction at once.

From the auction edit page, go to Manage auction and select Reduce price. Use the slider to choose the percentage to retain — dragging to 75% reduces lots to 75% of their original starting bid, a 25% discount — then apply. Only lots without bids are affected.

As many as you need. The first image uploaded is the primary image shown in the catalogue and in search results. Additional images such as close-ups and detail shots can be added, replaced or reordered at any time from the Images tab on the lot edit page.

An image set is a storage group for images belonging to a specific auction. When creating an auction you can assign an image set; the image marked as default within that set becomes the auction's hero image on the website.

Yes. Enable the Extend Lot feature on the lot. Extend From defines how close to closing a bid must land to trigger an extension — for example 120 seconds — and Extend Till defines how much time is added, for example 600 seconds. This gives other bidders a fair chance to respond.

In the Invoicing section you can search by invoice number, recipient name or payment status, and narrow further with filters for date range, proforma status, and shipping or payment status.

Yes. Individual invoices download as PDF or Excel, and invoices can be exported in XML for bulk processing. You can also resend or edit the invoice email directly from the invoice management page.

In Bidder management you can search and edit any bidder's profile and control their access within the platform, including their registered role, which determines which auctions they are eligible to take part in.

It lets auction staff place a bid on a bidder's behalf — for example when a bidder has given their maximum by phone or email but is not online. It is managed from within Bidder management.

Go to Bidder management and open the Bulk mail page. Create a mailing list by entering a name and clicking Add, then define filter criteria such as a specific auction, language preference, subscription list type or last login date, and save. The list shows a count of matching bidders before you send.

Yes. When setting up the mailing list filter, use the Select auction criterion to limit recipients to bidders registered for that particular auction.

Yes. The Other section includes translation management for the public website, the manager interface and email notifications. You can set a default language, add further languages, and customise email text per language or region.

Yes. You can add and manage multiple store locations. When creating an auction or editing a lot you select a store and the address details fill in automatically. Each location can carry a name, address, contact details and opening hours for display to bidders.

From the profile and account section under Other you can update personal information such as name, email and contact details, and configure communication preferences, security options including two-factor authentication, and privacy settings. Subscription or billing details are managed here too where applicable.